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  • What should I do if I receive a defective product?
    ​If there are any concerns with the item you received please immediately e-mail us at to resolve your issue. For damaged items, we fully stand behind our product and our goal is to leave you happy so kindly report your damaged item as soon as possible to be replaced with a photograph of damaged item. Although we do our best to carefully provide you the best products on the market, maybe you receive an unlucky product with some problems. We all know the delivery boy can drop a package every now and then.
  • How do I clean my jade/rose quartz roller?
    To clean your roller, wipe with dry or damp microfiber cloth or regular towel after each use. Gently wipe out the surface of the roller. Make sure you get any oils and sweat off of it. For a deeper cleanse, dip the cloth into a bowl of warm salted water before wiping your roller. You can dry the roller using another dry cloth or let it air dry.
  • How to keep my gua sha clean?
    The cleaning process is fairly straight forward, you just wash the gua sha with warm water and a skin-friendly cleanser or soap, rinse thoroughly, wipe dry and storage it in some safe place. Please don't fall it off, otherwise it may break into pieces.
  • What is the most effective way to sterilize my derma roller?
    a) Rinse the roller's head with alcohol, not soak it in. or b) You can soak it in alcohol for 30 seconds up to one minute. It should be more than enough to have your derma roller sterilized. Just like you sterilize any type of needles - pour a small amount of alcohol into a clean container or ramakin and then gently lower your roller into it and allow to sit for about 30 seconds to 1 minute.
  • How often should I use my jade/rose quartz facial roller?
    We recommend jade rolling twice a day, once in the morning and once in the evening after washing your face. However, you can use the jade roller as many times as you want, whenever your face needs a moment of soothing calmness. Facial rollers can be used in harmony with oils, serums or sheet masks for added penetration and absorption into the skin.
  • How often should I use my gua sha?
    To see sustained benefits, we suggest you commit to at least 3x week, but ideally every single day at least 5 minutes. We promise you won’t regret it! We know you can do it because the invigorating aliveness that your face feels after a Gua Sha session is hell-a addictive. Some people use Gua Sha in the morning, to help get the lymph moving after being stagnant all night; but some of them prefer doing it before bed because the relaxing parasympathetic massage can help you sleep! Find a way that works in your current routine so you are more likely to keep up with it.
  • How often should I use my derma roller?
    It is never a good idea to treat your skin excessively. Only 0.25 and 0.3 mm derma rollers are designed for daily treatment because the needles are not long enough to cause micro trauma. However, if you are experiencing prolonged irritation, then it is best that you only treat your skin every other day.
  • Where do I store my roller?
    Store your roller in is cool, dark and dry place and don't let it sit in a steamy bathroom, or in an area that gets damp. The delicate metal mechanism will rust if it gets wet. Our WITTY box is the perfect plots to store your roller. Make sure the roller is completely dry before storing.
  • What if my jade roller squeaks?
    If you find that your roller is squeaky after a wash, add a few drops of baby oil or massage oil on both metal parts that holds the stone. Oil gets in the indentations and now it's quiet and rolls nicely.
  • What if one of the stones fell off?
    Luckily, you can easily put the stone back in place with your hands. Secure the metal part that holds the stone with pliers. Your roller is fixed now. If the stone keeps falling, please initiate a refund and you will get 100% money back. Note: Be careful & gentle! Due to the nature of jade or rose quartz, dropping the roller on a hard surface may damage the roller. The roller is handmade and delicate so we recommend using gentle pressure as skin is also delicate.
  • What if one of the stone isn't rolling smoothly?
    If your roller isn't rolling smoothly and sometimes gets stuck, it hasn't been damaged but during shipping the metal may distort. Luckily you can easily adjust it. Take a pair of pliers and GENTLY pull the clasp out a little until the metal no long binds on the stone. Note: Using excessive force may damage the clasp.
  • Are your products made of real jade, rose quartz and bian stone?
    Yes! Our crystal rollers are made of 100% Xingshan Jade and 100% Brazilian Rose Quartz, which is considered to be the world's highest quality rose quartz stone. Also our Bian Gua Sha is made of Sibin Bian stone. It often has the small white lines or veins which is proof of authenticity. Our gemstones are verified with the certificate of authenticity. Stones are crafted and polished with a great care by high-skilled craftsmen which allows a roller to use smoothly and without squeaking.
  • What is the difference between the jade and rose quartz rollers?
    Mainly it's about intrinsic differences. For example, in the realm of crystal healing, Jade is associated with protecting against negative energy and balancing your chi (or qi), your body’s energetic life force. According to Chinese medicine, any number of physical and mental symptoms from anxiety to fatigue to actual pain can indicate that your qi is out of whack. According to ancient oriental medical wisdom, Jade heals stressed organs, discharges toxins, helps relax the nervous system and slows down cell aging. It is believed that Jade strengthens the body’s natural healing powers that can help balance your own inner energies and bring about a sense of harmony and balance. On the other hand ancient Egyptians believed that Rose Quartz crystals had anti-aging properties. They are also commonly known for their powerful vibrations to heal the heart from sentiments of lost love, anger, worries, resentment and jealousy. Rose Quartz is believed to also lower stress, raise self-esteem, restore peace, confidence and balance emotions. It is known as the stone of unconditional love. Rose Quartz may be used to sooth burns and reduce blistering if rubbed lightly with a polished stone or used as an elixir. It may also be beneficial in diminishing the appearance of unsightly scars. Use as an elixir to clear the skin, reduce wrinkles and promote a soft complexion. This stone is used to clear fluids in the cells of the body and promote the release of impurities. In terms of physical difference, Rose Quartz Roller seems to maintain the coolness sensation a little longer than the Jade Roller. But this quality doesn’t appear to contribute to a visible difference in how skin looks and feels.
  • What is bian stone meaning? What are properties of bian stone?
    The magical Bian Stone, rich in over 40 minerals, has been praised for decades in Chinese Medicine for its healing, rejuvenating, antioxidant and anti-aging effects on cells and DNA. Bian is a massive energy generator that purifies and stimulates an intense energy. It protects the aura and aligns all chakras purging the ethereal body of any negative attachments. It opens channels of divine guidance boosting intuition. Bian stone was created when a meteor struck an outlying mountain in ancient China. When rubbed against the body, it is said to emit ultrasound pulsations, far infrared rays, and negative ions as a result of the cosmic impact. The stone dredges the human body’s channels, improves the body’s microcirculation, eliminates heat and poisons in human body as well as removes unnecessary fats. Bian stone supports the blood circulation, making it run faster. By doing so, it purifies the blood and the blood vessels. It ensures increased oxygen and nutrition supply to various body organs. Bian stone is also known to aid skin problems, such as acne and rosacea, as well as those with cellulite.
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