Our products are fulfilled by Amazon, that's why the shipping rates and times depend on your location, selected shipping speed and whether you have Prime membership or not. Visit amazon.com for more information about shipping & delivery.
When shipping within the U.S., your order will arrive within 1-7 business days based on your location and selected shipping speed. Our products are eligible by Amazon for shipping to U.S., Canada and Europe.
If there are any concerns with the item you received please immediately e-mail us at firstname.lastname@example.org to resolve your issue.
For damaged items, we fully stand behind our product and our goal is to leave you happy so kindly report your damaged item as soon as possible to be replaced with a photograph of damaged item.
Although we do our best to carefully provide you the best products on the market, maybe you receive an unlucky product with some problems. We all know the delivery boy can drop a package every now and then. Now - it doesn't matter because we offer 1 year replacement warranty for our products from the date of your purchase. Why we do that? Because we trust our products and the benefits they can bring in your skincare routines.
Amazon.com offers returns for items within 30 days of receipt of shipment. Our products are fulfilled by Amazon, so to initiate a refund, contact Amazon Customer Service on this phone number - 1-866-216-1072 (toll free). They are available 24/7 for you. Do not forget to mention your order ID and a reason why are you are returning the product. Visit amazon.com for more information about returns & refunds.
If you’ve had the item longer than 30 days, please contact us at email@example.com to help you to proceed with your refund.